Frequently Asked Questions
Last updated: March 12, 2026
Below you can find answers to common questions about orders, shipping, payments, and returns at Solvy Home.
1. How can I contact customer support?
If you need assistance, our support team can be contacted by email.
Email: support@solvyhome.com
You may also send us a message through our Contact Us page available on the Website.
Customer Support Hours:
Monday – Friday
8:00 AM – 7:30 PM (GMT-08:00 Pacific Time)
We usually respond to inquiries within 24–48 business hours.
2. Where do you ship?
At this time, Solvy Home delivers orders to customers located in:
• United States
Shipping availability is confirmed during checkout based on the delivery address entered.
3. Are there shipping fees?
We currently offer free shipping on all orders.
The price displayed during checkout reflects the total amount for the purchase unless otherwise stated before the order is completed.
4. How long does delivery take?
Delivery time includes both order handling and shipping transit time.
Handling time:
2–3 business days (Monday–Friday)
Transit time:
7–14 business days (Monday–Friday)
Estimated total delivery time: 9–17 business days.
Delivery timeframes are estimates and may vary due to factors such as carrier operations, weather conditions, or high shipping demand.
For additional information, please review our Shipping Policy.
5. Is my payment information secure?
Payments made on our Website are processed through trusted third-party payment providers.
Our store operates on the Shopify platform, which uses industry-standard encryption and security protocols to protect payment transactions.
Solvy Home does not store full payment card information.
6. Which payment methods are accepted?
We currently accept several secure payment options, including:
• credit and debit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
Available payment methods may vary depending on your location, device, or browser.
7. Where can I read more about payments?
More detailed information regarding payments can be found on our Payment Policy page.
Additional terms may also be available in our Terms of Service.
8. What should I do if my order is delayed?
You can check the status of your order at any time using the Track Your Order page on our Website.
If the tracking information has not been updated or delivery exceeds the estimated timeframe, please contact our support team at support@solvyhome.com and we will assist you.
9. How long do I have to request a return?
Customers may request a return within 30 days from the date the order was delivered.
To qualify for a return, the item should:
• be unused
• be undamaged
• include its original packaging
• accompanied by proof of purchase
Some products, such as personalized items or hygiene-sensitive goods, may not be eligible for return.
For full information, please review our Return & Refund Policy.
Business Information
Solvy Home
Business Address:
204 E 6th St
New York, NY 10003
United States
Email: support@solvyhome.com
Phone: +1 326 300 8343
Customer Support Hours:
Monday – Friday
8:00 AM – 7:30 PM (GMT-08:00 Pacific Standard Time)